Introduction and outline
Coaching and mentoring - what’s the difference and when to use each?
Key skills, attributes and core beliefs of an effective coach/mentor.
Identifying the who, what, where, when and why of coaching/mentoring.
Logistics and administration in the coaching/mentoring relationship.
Working with clients
Establishing the coaching relationship, developing trust and building confidence.
Discovering different coaching models.
Understanding the needs and wants of clients in relation to career development.
Using key coaching questions to empower change.
Giving and receiving constructive feedback.
Common challenges and possible solutions
Defining the problem in clear terms - getting to the core.
Achievement and fulfillment: uncovering personal rules for success.
Empowering the client to change behaviour through goal-setting.
Other issues and questions