Introduction and outline 

1. Coaching and mentoring - what’s the difference and when to use each?

2. Key skills, attributes and core beliefs of an effective coach/mentor.

3. Identifying the who, what, where, when and why of coaching/mentoring.

4. Logistics and administration in the coaching/mentoring relationship.

Working with individuals 

1. Establishing the coaching relationship, developing trust and building confidence.

2. Discovering different coaching models.

3. Understanding the needs and wants of clients in relation to career development.

4. Using key coaching questions to empower change.

5. Giving and receiving constructive feedback.

Common challenges and possible solutions 

1. Defining the problem in clear terms - getting to the core.

2. Achievement and fulfillment: uncovering personal rules for success.

3. Empowering the client to change behaviour through goal-setting.

4. Other issues and questions

Who Should Attend:

• Leaders or managers who need the confidence and skills to mentor and coach their team.

• Employees who are moving into roles with new management responsibilities.

• Anyone interested in how coaching and mentoring can help their career.

• Anyone who wants to improve their interpersonal and communication skills.