Competency: People Management
DEFINITION:
People management is the process of training, mentoring, coaching and empowering employees to work productively and develop professionally.
STAGES: Recruit - Train - Manage - Monitor
KEYWORDS: needs, values, concerns, KPIs, strategy, goals, team, performance, feedback, action-steps, coaching, training, mentoring, leadership, reliable, honest, trustworthy, diligent, personable, decision-making
BOOKS: How to Win Friends and Influence People, HBR's 10 Must Reads on Managing People, How to Have Impossible Conversations: A Very Practical Guide
IT TOOL: Slack, Excel
OUTLINE:
Recruit both technical and non-technical staff, to create high-performing and cohesive teams, who can be empowered and facilitated to meet and exceed targets.
Create formal and informal training and professional development plans based on the needs of the business and individual team members.
Facilitate regular performance reviews, one-to-one coaching/mentoring sessions to provide both positive and constructive feedback.
Manage team dynamics in order to maintain morale and motivation ensuring projects are delivered on time and deal with any conflicts as they arise.
EXAMPLES:
(E.g. coaching, training, leading, mentoring, performance management, monitoring KPIs, performance review meetings, personal development plans
