7 point outline for developing rapport

1. Break the ice: talk about or find common ground if you can, but keep it light

2. Show interest in them: ask them 'how are you getting on?’ or ‘what are you working on at the moment?'

3. Express gratitude: this is especially nice if they’ve personally done something for you… 

4. Outline positive expectations: 'looking forward to…’ is a good way to get everyone on the same page about a positive future experience

5. Empathise with their situation: 'it must be tough trying to…'

6. Relate: 'it’s similar for me - I’m also trying to...'

7. Show more interest: 'how are your friends/family getting on?'