Posts tagged Engagement
The motivation of kind words

'Motivation' is a tricky topic, mostly because we are all motivated differently. For example, we know that money isn't the only way to improve employee engagement and that giving people extra money can actually harm morale. The reason for this is that by giving someone money in direct response for work done suggests that there is a clear monetary value to be placed on their efforts and that you have rewarded them accurately. Obviously, this leaves more than a little room for disagreement. 

On top of that, the next time you aim to financially reimburse someone for their hard work, they will ask themselves, 'how much do I get this time'? Or maybe even worse 'is this extra work really worth the money?'. 

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On KPIs and giving actionable feedback

I was working with an intern recently and was struck by how much her work improved over a week. The reason: I gave her useful feedback that was clear and implementable. Her performance and commitment weren't issues - my poor feedback was the issue. Like everything else, it's simple when you know how!

We can't give employees results to aim for if they're not clear on how to actually achieve those results. Saying 'you need to improve' or 'get more sales' doesn't help anyone because it's not actionable.

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Execution trumps strategy

Strategic visions, strategic plans and strategic goals all look and sound great, but what actually comes of them? According to research carried out by the authors of the book '4 Disciplines of Execution' only 15% of employees actually understood the strategic goals of the company. In other words, only 15% of employees knew the meaning of their work. Naturally, this begs the question: 'how could they expect to achieve the goal or feel good about it if they don't know what it is?'.

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The new currency: Concentration

If 'time is money', then it must at least be a certain type of time - e.g. time spent working to create value. But if it takes one person two hours to complete a valuable task, and another person only one hour, then the second person is obviously more valuable (all other things being equal). The reality is that these days all other things are often equal: we have access to the same technologies, resources and all the same information online.

'There might be a difference in skill sets' I hear your say

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Am I being managed out?

'Managing out' refers to when management makes an employee's working life so unpleasant, the employee decides to hand in their notice. Some employees aren't aware that this is a management tactic, even though they may be the victim of it. 

It's quite difficult to legally sack a worker if the management of a company is unhappy with them; that's why they have to use covert strategies to make life unpleasant for the individual. This process could include: criticising an employee's work repeatedly and never giving them credit; not supporting them in learning or developing; keeping them out of communication loops; ignoring their requests or making their life at the company difficult in general. 

Now, let's think about what it's like for both parties involved.

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